Medical Spa Front Desk Training
UNDER CONSTRUCTION – STAY TUNED!! The Section will be offering Training Videos that cover the following areas:
Front Desk Responsibilities
Overview of responsibilities, Front Desk as the “Window” to the practice, Working the register, Telephone skills, Appointment Scheduling, Accepting payments, Greeting Clients, Staff Uniforms, Body language, Eye contact, Call Tracking, Handling walk-ins, Leading the prospect to a consultation.
Telephone Scripting
The value of telephone scripting, Converting telephone calls into scheduled appointments, How to engage the caller, How to lead the caller into an appointment, Capturing key information over the phone
Opening and Closing Responsibilities
Opening for the day, Check Voice Mail Messages, Printing Appointments, Pulling Charts for the Day, Review the Closing Procedures Checklist, Appointment Confirmation, Thank You Cards, Filing of Charts, Clinical Follow-up Log, Check in with Opening Shift Receptionist, Review Client files for Evening Shift, No Show Appointments, Check for Non-Confirmed Appointments, Client Payment Plans, Checked-In Appointments, General Register Reports, Match Receipts on Transaction Log, Fixing Errors in Transactions, Finalizing the Close for the Day, File Client Charts, Cleaning, Working with Client Charts
medical spa business 
Any idea when the training videos will be available for this 🙂
Yea! This is really great information, THANK YOU!
The nurses at Aestheti – Care are national trainers and continue to teach Botox injection techniques to physicians
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In the end, males deal with as much tension, disappointment, and merely as many requirements as ladies do.
Med spa chemical peels and laser skin resurfacing treatments offer professional exfoliation treatments with medical grade products.
HELP!!!
greetings…how do you deal with front desk receptionists preferentially scheduling clients with only “their” friends or preferred service agents because they don’t get along with or like some other service agent?
they are effectively stealing my clients, and money, from me and giving them to other staff by simply booking them on the computer and actually removing my clients from my bookings and giving them to some one else.
HOW DO YOU REMOVE THIS POWER FROM THE FRONT DESK RECEPTIONIST?
HELP!!!!
You can record telephone conversations for all incoming calls. There are many services that do this. You then have the ability to monitor calls and correct any misinformation that is happening with your reception or preferential treatment she is giving.