Medical Spa Front Desk Training

UNDER CONSTRUCTION – STAY TUNED!!  The Section will be offering Training Videos that cover the following areas:

Front Desk Responsibilities
Overview of responsibilities, Front Desk as the “Window” to the practice, Working the register, Telephone skills, Appointment Scheduling, Accepting payments, Greeting Clients, Staff Uniforms, Body language, Eye contact, Call Tracking, Handling walk-ins, Leading the prospect to a consultation.

Telephone Scripting
The value of telephone scripting, Converting telephone calls into scheduled appointments, How to engage the caller, How to lead the caller into an appointment, Capturing key information over the phone

Opening and Closing Responsibilities
Opening for the day, Check Voice Mail Messages, Printing Appointments, Pulling Charts for the Day, Review the Closing Procedures Checklist, Appointment Confirmation, Thank You Cards, Filing of Charts, Clinical Follow-up Log, Check in with Opening Shift Receptionist, Review Client files for Evening Shift, No Show Appointments, Check for Non-Confirmed Appointments, Client Payment Plans, Checked-In Appointments, General Register Reports, Match Receipts on Transaction Log, Fixing Errors in Transactions, Finalizing the Close for the Day, File Client Charts, Cleaning, Working with Client Charts

  1. March 26, 2013 at 9:29 pm

    Any idea when the training videos will be available for this 🙂

  2. July 4, 2013 at 10:33 am

    Yea! This is really great information, THANK YOU!

  3. May 23, 2014 at 5:05 am

    The nurses at Aestheti – Care are national trainers and continue to teach Botox injection techniques to physicians
    and nurses from around the country, which makes us the best choice for facial improvements.

    In the end, males deal with as much tension, disappointment, and merely as many requirements as ladies do.
    Med spa chemical peels and laser skin resurfacing treatments offer professional exfoliation treatments with medical grade products.

  4. crystal
    November 6, 2016 at 6:35 pm


    greetings…how do you deal with front desk receptionists preferentially scheduling clients with only “their” friends or preferred service agents because they don’t get along with or like some other service agent?

    they are effectively stealing my clients, and money, from me and giving them to other staff by simply booking them on the computer and actually removing my clients from my bookings and giving them to some one else.



    • vinwells
      September 25, 2018 at 4:06 pm

      You can record telephone conversations for all incoming calls. There are many services that do this. You then have the ability to monitor calls and correct any misinformation that is happening with your reception or preferential treatment she is giving.

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